SERVICE LEVEL AGREEMENT FORMAT

This Service Level Agreement (here in after termed as “Agreement”) is made and entered into on [day] day of [month] of [year]  (here in after termed as “Said Day”) by and between [name] with its principal place of business located at [address] (hereinafter referred as “service provider”) and [name] with [his/her/business] located at [address] (herein after referred as “User” and collectively as “the Users”).

 WHEREAS, the Company is providing service of [description of service];

WHEREAS, the service provider has expertise in the area of [insert description of area of expertise];

WHEREAS, the Service provider has decided to render the service of [service which is rendered] to the user from [date];

NOW, THEREFORE, the Parties hereby agree as follows:

1. The service provider are expected to render services in the area of [mention areas of services], which has to be performed with due diligence and guaranteed up to [mention guarantee period]
2. The service has to commence from [commencement period], and shall terminate by [termination period]
3. The service shall be available for [list the subjects to which service is available] from [timing].
4. The service provider shall undertake the needs of user by [describe the mode of approaching the user’s need]
5.  In case [list circumstances where service will not be availed] the service provider shall refrain from giving their service to the user.
6. The report of the service will be monitored by [name and designation of the person authorised to monitor] and the report shall include [list the contents of the report].
7. When dispute arises the parties shall [mode of redressal].
8. As a consideration to the service rendered the user shall remit a fee amount of [fee amount] to the Service provider within [time period] through [mode of payments]
9. [confidentiality clause]
10. [other terms and conditions]

In witness of the above, the respective parties have signed this service- Level Agreement on the dates mentioned herein below:

Supplier’s Name                                                                                          Client’s Name

Signature: ­­­­­­­­­­­­___________                                                                     Signature: ___________

Name:                                                                                                      Name:

Title:                                                                                                          Title:

Date:                                                                                                          Date:

Witnesses:

1._____________________                                                                2. _______________

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